Account Management
- How do I create an account?
The answer to the first of many frequently asked questions is easy. Click or tap the 'Sign Up' on the homepage, fill in the requested details, and follow the prompts to complete the registration process.
- How do I reset my password?
Another top FAQ: Simply click or tap on ‘LOGIN’, then on the 'Forgot Password’ link, and follow the instructions to receive a password reset link via email.
- How do I update my personal information?
Log into your account, navigate to the 'My Account' and then ‘My Details’ to update your personal information as needed.
- What is expected of me for account verification?
The casino could ask you to provide proof of identity, such as a valid ID, and proof of address to comply with verification requirements. To see if you have outstanding requests, go to 'My Account' and then ‘Account Verification’ when logged in.
Deposits & Withdrawals
- Which payment methods are accepted at Spin Palace?
Spin Palace accepts a variety of methods, including credit/debit cards, e-wallets, and bank transfers. Upon login, go to ‘Bank’ to view the options for your region.
- What are the minimum and maximum deposit and withdrawal limits?
Minimum and maximum limits vary depending on the payment method. Typically, the minimum deposit is around $10, while withdrawal limits can range from $20 to $5,000 per transaction.
- How long does it take for transactions to be processed?
Deposits are usually instant, while withdrawals may take between 24 hours to 7 business days, depending on your chosen method.
- How do you make a withdrawal?
Log in, click/tap on ‘Bank’, select 'Withdraw,' choose your preferred method, and follow the prompts to complete your request.
Bonuses, Promotions & Loyalty
- Which types of bonuses does Spin Palace offer?
To answer one of the most frequently asked questions, Spin Palace offers welcome bonuses, deposit match bonuses, free spins, and regular themed promotions. Upon login, you’ll be able to view all current offers.
- How do I claim a bonus?
To claim a bonus, simply opt in when prompted, and make a qualifying deposit, when applicable. You’ll be able to view the related bonus terms wherever a bonus is displayed.
- What are wagering requirements?
Wagering requirements refer to the number of times you must play through bonus funds before you can withdraw them. Check each bonus’s terms for specific requirements.
- What does Spin Palace’s loyalty programme entail?
The loyalty programme rewards players with points for every cash wager. These points can be redeemed for bonus credits and unlock various perks as you move up the loyalty levels.
- What are the different loyalty levels?
Spin Palace’s loyalty programme features several tiers, starting from Bronze, Silver, and Gold, progressing to higher levels like Platinum, Diamond, and Privé, each offering increasing benefits.
Games & Software
- Which types of games are offered at Spin Palace? (Our top FAQ)
Spin Palace offers a variety of games, including online slots, table games like blackjack and roulette, live casino games, video poker, and progressive jackpot games.
- Where can I view the games’ rules and instructions?
Once you’ve launched a game, you can view the rules and instructions for each game within its "info" or "help" section, usually located in the game menu.
- Who are the casino’s software providers?
Spin Palace is powered by top-tier software providers like Games Global, Evolution, OnAir™ Entertainment, Pragmatic Play and Red Tiger.
- How is fair play guaranteed?
Another one of the online casino faqs raised often is if the outcomes of spins/bets are fair. This is easily ensured through the use of Random Number Generator (RNG) technology.
Security & Fairness
- What measures are taken to ensure the protection of data?
Spin Palace employs advanced SSL encryption technology to secure all player data, ensuring that sensitive personal and financial information is kept safe and confidential.
- Does the casino offer fair play policies?
Yes, by utilising Random Number Generators (RNG) to ensure that all game outcomes are completely random and unbiased. It’s also independently audited to verify its fairness.
- What about the casino’s licensing and regulation?
This FAQ should be asked by all new players. Spin Palace is fully licensed and regulated by leading gaming authorities.
- Does Spin Palace offer responsible gaming tools and resources?
Yes, it provides several responsible gaming tools, including deposit limits, time management options, and links to professional help services for players who need support.
Technical Issues
- Can I troubleshoot common problems?
Yes, if you're experiencing issues with gameplay or loading, try refreshing the page, checking your internet connection, or restarting your browser. If the problem persists, and you can’t find an answer on this FAQ page, contact our support team for assistance.
- Is Spin Palace compatible with all browsers and devices?
Spin Palace is compatible with most modern browsers (Chrome, Firefox, Safari) and works seamlessly on both desktop and mobile devices. For the best experience, ensure your browser is up to date.
- How do I clear cache and cookies?
To resolve performance issues, clear your cache and cookies. In most browsers, this can be done by going to Settings > Privacy and Security > Clear Browsing Data. Be sure to restart your browser afterward.
Responsible Gambling
- Can I set deposit limits?
To set deposit limits, log into your account and navigate to the 'Responsible Gaming' section. From there, you can set daily, weekly, or monthly limits to help manage your spending.
- Does the casino offer self-exclusion options?
Yes, Spin Palace offers self-exclusion options for players seeking to take a break from gaming temporarily or permanently via the 'Responsible Gaming' section in your account or by contacting customer support.
Customer Support
- What customer support options does the casino offer?
Whether logged in via your browser or the casino app, Spin Palace offers easy access to customer support via live chat and email.
