General
Is Spin Palace a licensed casino?
Yes, Spin Palace is licensed by the Alderney Gambling Control Commission, ensuring a safe and regulated gaming environment.
What special promotions are available?
Spin Palace provides an attractive welcome bonus for new players. Additionally, when you make your first deposit of $10 or more, you’ll receive 10 daily spins on the Mega Millionaire Wheel™, giving you 10 opportunities to win the game’s 1 million jackpot each day. There are also regular promotions, personalised daily match offers, and a loyalty programme. By wagering real money and playing casino games, you can earn loyalty points that help you advance through various loyalty levels, each offering its own unique benefits.
What are wagering requirements?
Wagering requirements refer to the number of times you need to bet the bonus amount before you can withdraw any winnings. For example, if you receive a 10-credit bonus with a 35x wagering requirement, you will need to wager a total of 350 credits before withdrawing your winnings.
What types of games are offered at Spin Palace?
We offer a wide range of games, including pokies and progressive jackpots, as well as popular table games like roulette and blackjack, live casino games, video poker, and more.
Account Management and Banking
How do I create a Spin Palace account?
Click or tap on the 'Sign Up' button anywhere on the Spin Palace website, enter your details as requested, and follow the prompts to complete your registration.
How do I reset my password?
If you’ve forgotten your password and need to reset it, click or tap ‘Login’ and select the 'Forgot Password' link. Then enter your email address so we can email you instructions on restoring your account.
How do I unlock my account?
If your account is locked, simply contact customer support via the Live Help chat service, and they’ll assist you in resolving the issue.
How do I purchase casino credits?
Spin Palace offers a variety of secure banking options, including Mastercard, Visa, and NETELLER. These trusted methods ensure quick and low-cost transactions. Simply visit the Banking page and select your preferred method to purchase casino credits.
How safe is it to make deposits into my casino account?
Spin Palace uses industry-standard 128-bit SSL encryption to safeguard your transactions. This ensures that all funds are securely transferred. You will need to provide your account number and personal password before making any deposits.
How do you make a withdrawal?
Log in to your account, go to ‘Bank’, click or tap 'Withdraw', choose your preferred payment method, and follow the instructions to complete your withdrawal request.
Are there withdrawal requirements?
To prevent fraud and ensure security, you may be required to provide documents like a driver’s licence or utility bill when making substantial withdrawals. This complies with eCOGRA regulations and our security standards.
What are the minimum and maximum deposit and withdrawal limits?
Deposit and withdrawal limits vary by payment method. Typically, the minimum deposit starts at $10, while withdrawal limits range from $20 to $5,000 per transaction. Deposits are usually processed instantly, but withdrawals may take 24 hours to 7 business days, depending on the method.
Why are my credit card deposits being rejected?
Your credit card provider may block online gambling transactions. If so, Spin Palace offers alternative payment options that are secure and reliable. If you’ve reached your online deposit limit, contact your credit card provider to increase it.
Security
What measures are taken to ensure the protection of data?
Spin Palace uses advanced SSL encryption technology to protect all player data, keeping personal and financial information secure and confidential.
Does the casino offer fair play policies?
Yes, Spin Palace ensures fair play through the use of Random Number Generators (RNG), guaranteeing that game outcomes are random and unbiased. Independent audits are also conducted to confirm fairness.
Is the casino licensed and regulated?
Spin Palace is fully licensed and regulated by respected gaming authorities, with details available in the footer of this page.
Does Spin Palace offer responsible gaming tools and resources?
Spin Palace provides responsible gaming tools such as deposit limits, time management options, and links to support services for players who may need assistance.
Support And Help Centre
How do I get help or technical assistance?
You can reach customer support through live chat for any technical issues or queries, ensuring you receive prompt assistance. Alternatively, you can look for answers in the FAQ (Frequently Asked Questions) portal in your account.
